We accept credit cards such as VISA, MasterCard, American Express for all USA and International purchases. Our payment system automatically encrypts your confidential information in transit from your computer to our system using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available). Our website is compatible with Safari, Chrome and Firefox web browsers. Using Internet Explorer will not allow a complete purchase.
All of our solutions are made in small batches and hand packaged to insure the highest quality is maintained, therefore we do not accept returns. Please make sure you are aware of what you are purchasing, and take the “no refund policy” into consideration before you buy. No returns No exceptions.
Prior to your purchase please ensure you have read the ingredients and agree with the purchase price. We do not accept cancellations, so once you have completed your order we will prepare it for shipment.
It is up to the customer/client to read the ingredients and properly use the Hair and & Skin Care. The information on our website has not been evaluated by the FDA nor is our product/solutions intended to diagnose, treat, cure or prevent any disease. If you are pregnant, nursing or have a medical condition or suspect allergies to aloe vera, essential oils, vitamins or minerals consult a healthcare professional prior to use. By purchasing and using JCOE you agree that you will not hold JCOE liable for any problems that arise from the use of our Hair & Skin Care.
WHEN WILL MY ORDER SHIP?
We will prepare all items Monday through Friday from (9:00am -5:00pm) PST. When you make a purchase during this time your item is packaged and shipped (usually 4 business days) after your order is (received). If we have a sale or promotion it could take up to 7 business days to process and ship your order. You should also add additional days for shipping based on the method you select at checkout.
Payments & Return Policies
All orders placed within the United States and internationally are shipped via USPS Priority Mail. US orders can take 2-3 business days for delivery depending on when the item is packaged and shipped. International orders can take 6-10 business days depending on when the item is packaged and shipped. The final destination or location is also a factor. Additional options (Express Mail: United States 1-2 days, International 3-5 days) may be available during checkout. If you need an item shipped sooner please contact us via email to insure we can meet your anticipated arrival date. Please allow additional time when a package is delayed due to adverse weather or holidays.
STOLEN, DAMAGED OR NEVER RECEIVED (LOST) SHIPMENT
Orders within the USA and International: JCOE assumes no responsibility for late, never received (lost), stolen or damaged items. Once shipped, we cannot replace the never received (lost) items but we can offer a coupon code to re-purchase the items that are not receive at a discounted price.
All items shipped have the option to include insurance and signature confirmation at checkout. Insurance through the shipping service covers the buyer if the package is never received (lost) or damaged during shipping. Signature confirmation helps the buyer find out when a package was delivered, who signed for the package or when delivery was attempted. If the customer chooses not to purchase insurance and signature confirmation they may reorder the item if it is lost or damaged during shipping. A “lost shipment” means that the shipping service has no record of the package being delivered to the address provided by the customer.
If the customer does not receive confirmation of the insured package or signature confirmation(as delivered) within 15 business days please contact JCOE by email. We will try to help locate the package that has NOT been scanned in by the carrier as received and delivered to the address provided by the customer (insured/packages). Please note it can take us up to 30 days to research and process claims (insured/packages ONLY) in the US and up to 45 days for international orders that are not on record with the carrier as being delivered. We work very closely with our shipping suppliers to help insure that packages arrives safely, but sometimes things happen that are beyond our control.
PACKAGES LISTED AS DELIVERED
Customer understands by denying signature confirmation they are completely liable for packages listed as delivered. JCOE is not responsible for packages listed as delivered with tracking information provided. We strongly suggest signature confirmation.
International packages are subject to customs/duties charges. JCOE is not responsible for these charges. These costs are determined by the customer’s local customs office, and cannot be determined ahead of time by JCOE. For more information on customs/duties charges, please contact a local customs office.
Products shipped internationally may not be designed in accordance with destination country standards, specifications, and labeling requirements. The customer is responsible for determining that products can be lawfully and legally imported into the destination country.
International shipments are subject to opening and inspection by customs authorities. Additionally, information about your order, shipment and products contained therein may be communicated to our shippers and the customs authorities as part of the customs clearance process.